Introduction
1. Welcome to Deluxe Property Group
Welcome to Deluxe Property Group, a platform operated by Deluxe Property Group - and its affiliated entities (collectively referred to as "we," "us," "our," or "Deluxe Property Group"). We recognize the paramount importance of safeguarding your privacy and are resolute in our commitment to respecting the privacy rights and concerns of every individual who engages with our services. This Privacy Policy serves as your guide to understanding how we collect, utilise, disclose, and safeguard your personal information when you access our website, app, and associated services. By using our services, you acknowledge your consent to the practices, conditions, and policies outlined herein.
2. Empowering Informed Choices
We believe that informed decisions are key to preserving your privacy. This Privacy Policy empowers you to make conscious choices about your personal information. It encompasses the ways in which we gather, use, manage, and process the information you provide to us or that we acquire about you, both presently and in the future.
3. Defining "Personal Information"
"Personal Information," referred to as "personal data," comprises data—whether factual or not—pertaining to an individual that directly identifies them or becomes identifiable when combined with additional accessible data. Examples of personal information include, but are not limited to, names, identification numbers, and contact details.
4. Consent and Usage of Personal Information
By utilising our Services, registering an account, exploring our Platform, or accessing our offerings, you implicitly agree to adhere to the practices, prerequisites, and policies delineated in this Privacy Policy. Your engagement signifies your consent to our collection, utilisation, disclosure, and processing of your personal information as elucidated herein. If the handling of your personal information in alignment with this Privacy Policy does not align with your preferences, we kindly urge you to abstain from using our Services or accessing our Platform. Should revisions to this Privacy Policy occur, we will duly inform you, which may involve publishing updates or an amended Privacy Policy on our Platform. It is within our purview to amend this Privacy Policy, a prerogative exercised as needed. By continuing to use our Services or Platform, including making orders, you manifest your acknowledgement and acceptance of any modifications introduced.
5. Synergy with Other Notices and Clauses
This Privacy Policy coexists with other notifications, contractual stipulations, and consent clauses linked to the collection, storage, utilisation, disclosure, and processing of your personal information by us. It does not intend to supersede these notifications or clauses unless explicitly stated otherwise.
6. Applicability
This Policy applies to all individuals who utilise our Services, unless specifically indicated otherwise.
2. Information We Collect
We will/may collect personal data about you:
2.1 When You Register and/or Use Our Services or Platform, or Open an Account with Us: When you register an account, use our Services, or access our Platform, we collect various types of personal data to facilitate your engagement with our offerings.
2.2 When You Submit Forms: We gather personal data you provide when submitting forms, including application forms or other relevant documents related to our products and services. This encompasses both online and physical form submissions.
2.3 When You Enter into Agreements or Provide Documentation: As part of your interactions with us, including when you use our products and services, we collect personal data provided within agreements, documentation, or information pertaining to your engagement with our offerings.
2.4 Interaction with Us: Communication channels such as telephone calls (which may be recorded), letters, fax, face-to-face meetings, social media platforms, and emails provide avenues for collecting personal data. These interactions include engagements with our customer service agents.
2.5 Electronic Services and Platform Interactions: When you utilize our electronic services, interact with our application, or utilize Services available on our Platform, we may employ technologies such as cookies to collect data. These technologies enhance your experience and provide insights into usage patterns.
2.6 Device Permissions and Linking Accounts: We may request permissions on your device to enhance your experience and functionality within our application or Platform. Additionally, linking your Renzo account with external accounts or utilizing social media features (subject to provider policies) could lead to the collection of personal data.
2.7 Transactions: When you engage in transactions through our Services, we collect pertinent personal data to facilitate these actions and ensure the accuracy of records.
2.8 Feedback, Complaints, and Contests: Personal data submitted during the provision of feedback, lodging complaints, participating in contests, or engaging in other communications with us is collected to address your inquiries and enhance our services.
2.9 Voluntary Submission: Any personal data you voluntarily submit to us for any reason contributes to our understanding of your needs and enables us to provide tailored services.
